Bookings

Where a training invoice has been issued, it must be paid at least 10 business days prior to the date the training is scheduled. Training bookings are confirmed via email to the primary contact for the training booking approximately 3 business days before the scheduled training date for online training, or approximately 7 business days prior to the date the training is scheduled for face-to-face training. Once training is confirmed, we begin to incur costs. Thus, if you find that you are unable to attend training after it is confirmed:

a) Where an invoice has been issued, no refund is available.

b) Where a voucher has been redeemed in lieu of an invoice, the voucher is forfeited.

c) You may nominate someone else from your organisation to attend the training in your place.

All on-site training is organised alongside an online training contingency. Should the online training contingency be enacted at our request after a session is confirmed, a refund of the difference between the on-site and online training costs will be provided. Should the online training contingency be enacted at your request after a session is confirmed, a refund for any recoverable costs will be provided. Please note, this might exclude accommodation and travel expenses.

Written notification of changes to training bookings, including requests for cancellations and refunds, should be sent to [email protected].