Support & Training

  • Initial training upon sign up at no extra charge
  • Regular computer lab training sessions, webinars and custom training sessions available in multiple locations
  • Technical support for administrators, applicants and assessors (by email and phone) included in the Annual Access Fee
  • Help is never far away and, most importantly, you get an email or phone response from a real life human
  • Service targets to respond to all emails within minutes during business hours, though we usually exceed that aim and resolve issues within hours
  • Full suite of videos and online help documentation available
  • Form and report-building support available as required
  • Optional monthly updates on scheduled functionality updates/releases, upcoming training, grantmaking news, etc
  • Online access to details of any scheduled maintenance or unexpected incidents (automatic email updates also available via optional subscription service)

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